Effective Date: November 7th 2026
These Terms of Service ("Terms") are a binding agreement between you and Mymed Solutions Ltd ("Medikoz", "we", "us", "our"), a company registered in Uganda. They govern your use of the Medikoz mobile apps, the website at mymedikoz.com, the health forum, our portals and any related services (together, the "Services"). Please read them carefully. By creating an account, ticking a box to accept, or using the Services, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
1. Definitions
- "You" means the person using the Services and, where you act for a dependant or an organisation, that dependant or organisation as well.
- "Provider" means any doctor, nurse, midwife, pharmacist, laboratory, health facility, insurer, NGO or other third party that offers services or receives information through Medikoz.
- "Content" means any information, records, images, messages, forum posts or other material added to the Services by you or anyone else.
- "Meli" means our artificial intelligence (AI) assistant and any other automated features of the Services.
2. What Medikoz Is and Is Not
Medikoz is a technology platform. It helps you store and organise your health records, track your health, find and book Providers, order lab tests, manage dependants and share information with people you choose.
- Medikoz is not a hospital, clinic, pharmacy, laboratory or insurer, and does not itself provide medical treatment, diagnosis or insurance.
- Using Medikoz does not create a doctor-patient relationship between you and Medikoz. Any such relationship is between you and the Provider you choose.
- Medikoz is not an emergency service. In an emergency, go to the nearest health facility or call emergency services immediately. Do not rely on the app, forum, chat, messages or Meli in an emergency.
3. Medical Information and Meli AI
- Information in the Services, including record summaries, explanations of results, reminders, articles, forum answers and anything produced by Meli, is general information to support you and your Providers. It is not medical advice, a diagnosis or a treatment plan.
- Meli and other automated features may be wrong, incomplete or out of date. Always confirm important health information with a qualified health professional, and never ignore or delay professional advice because of something you read on Medikoz.
- Information extracted automatically from documents you upload may contain errors. You are responsible for checking it before relying on it or sharing it.
- Decisions about your health are yours and your Providers'. To the extent permitted by law, we are not responsible for decisions or actions you or others take based on information in the Services.
4. Providers
- Providers are independent. They are not our employees or agents, and they are solely responsible for the services, advice, prescriptions, test results, prices and conduct they provide, and for holding the licences and registrations the law requires.
- We ask health professionals to submit proof of registration and we review it before approving them, but we do not guarantee any Provider's qualifications, availability, quality of care or outcomes.
- Any complaint about care you received should be raised with the Provider and, where appropriate, the relevant professional council or regulator. We will reasonably cooperate with lawful investigations.
5. Eligibility and Accounts
- You must be at least 18 years old and able to enter into a binding contract to create an account.
- Parents and legal guardians may create and manage profiles for children and other dependants. By doing so you confirm that you have legal authority to act for them and to consent to the processing of their information, and you accept these Terms on their behalf.
- You must provide accurate, current and complete information and keep it up to date.
- You are responsible for keeping your password, one-time codes and health PIN confidential, and for all activity on your account and on dependant profiles you manage. Tell us immediately at info@mymedikoz.com if you suspect unauthorised access.
- If you use the Services for an organisation (such as a health facility, insurer or NGO), you confirm you are authorised to bind that organisation, and that organisation is responsible for its users' actions and for its own legal duties over patient data it accesses.
6. Your Content
- You keep ownership of the Content you add. You give us a non-exclusive, royalty-free licence to host, store, copy, process, transmit and display it only as needed to run, secure and improve the Services, to share it as you direct, and as described in our Privacy Policy.
- You confirm that you have the right to add any Content you upload, including other people's information, and that it does not break any law or anyone's rights.
- Forum posts are visible to other users. Do not post anything that identifies you or anyone else unless you are comfortable with it being seen. We may moderate, edit for safety or remove forum Content at our discretion.
7. Acceptable Use
You agree not to, and not to help anyone else to:
- break any law, or use the Services for fraud, harassment, discrimination or to harm anyone;
- post false, misleading, dangerous or abusive health information, or advertise products or services without our permission;
- impersonate any person, including pretending to be a health professional, or misrepresent your qualifications;
- access, collect or try to access data, accounts or systems that are not yours, or test, scan or probe the Services for weaknesses without our written permission;
- copy, scrape, resell, reverse-engineer or create derivative works from the Services, or use bots or automated tools against them;
- upload viruses or harmful code, or interfere with the security or operation of the Services;
- use the Services to obtain prescription medicines unlawfully.
We may investigate breaches of this section, remove Content, suspend or close accounts, and report unlawful activity to the authorities.
8. Fees, Payments and Refunds
- Prices for subscriptions, memberships, consultations, lab test kits and other paid services are shown before you pay, in Uganda Shillings unless stated otherwise, and may change. Changes do not affect payments you have already made.
- Mobile money payments are processed by our payment partner (currently ZengaPay); purchases on iPhone are processed by Apple. Their terms also apply, and we do not store your mobile money PIN or card details.
- Subscriptions renew for the period shown unless cancelled before renewal. Apple subscriptions are managed and cancelled in your Apple account settings.
- Consultation fees may be shared with the Provider. Refunds for consultations that did not take place, duplicate charges or charges made in error are handled case by case: contact us within 30 days of the payment. Fees for services already provided are not refundable except where the law requires.
- You are responsible for any mobile money or network charges from your own provider.
9. Lab Tests and Home Sample Collection
- Tests are carried out by independent laboratories and sample collection by trained health workers. Results come from the laboratory, which is responsible for their accuracy.
- Final prices may depend on the tests confirmed and transport costs, which we will confirm with you before collection.
- Follow the instructions you are given (for example fasting). Results may be affected if you do not. Discuss your results with a health professional.
10. Insurance Claims
Medikoz lets you send claim information and documents to your insurer. We are not an insurer, broker or agent and do not advise on insurance. Your insurer alone decides whether to accept, query or pay a claim and how much to pay. We are not responsible for an insurer's decision or delay.
11. Intellectual Property
The Services, including our software, design, text, graphics, logos and the Medikoz name, belong to Mymed Solutions Ltd or our licensors and are protected by law. We give you a personal, non-transferable, revocable right to use the Services for their intended purpose under these Terms. You may not use our name or logos without our written permission.
12. Third-Party Services and Links
The Services rely on and may link to third-party services (such as app stores, payment, messaging, video call, mapping and AI providers). We do not control them and are not responsible for their content, availability or practices. Your use of them may be subject to their own terms.
13. Availability and Changes to the Services
We work to keep the Services secure and available, but they are provided over the internet and mobile networks we do not control. We do not promise that the Services will always be available, uninterrupted, timely or error-free, or that data will never be lost; keep copies of important documents. We may change, suspend or discontinue any feature, with notice where reasonably possible.
14. Disclaimer of Warranties
To the fullest extent permitted by Ugandan law, the Services are provided "as is" and "as available", and we exclude all warranties, conditions and representations not expressly stated in these Terms, including any implied warranties of fitness for a particular purpose, accuracy or non-infringement. This does not affect any rights you have by law that cannot be excluded.
15. Limitation of Liability
- To the fullest extent permitted by law, Medikoz, its directors, employees and partners will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, opportunity or goodwill, arising from or connected with the Services.
- To the fullest extent permitted by law, we are not liable for: the acts, omissions, advice, treatment, prescriptions, test results or decisions of Providers or insurers; decisions taken by you or others based on information in the Services, including Meli; Content added by other users; or events beyond our reasonable control.
- Subject to the next point, our total liability to you for all claims arising from or connected with the Services in any 12-month period is limited to the greater of (a) the total fees you paid to Medikoz in the 12 months before the claim arose, or (b) UGX 500,000.
- Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Ugandan law, including liability for death or personal injury caused by negligence, for fraud, or your rights under the Data Protection and Privacy Act and consumer protection law.
16. Indemnity
To the extent permitted by law, you agree to compensate Medikoz, its directors, employees and partners for any claims, losses, damages, costs and reasonable legal fees arising from your breach of these Terms, your misuse of the Services, Content you add, or your breach of any law or of anyone else's rights.
17. Events Beyond Our Control
We are not responsible for any failure or delay caused by events beyond our reasonable control, including power or network outages, failures of cloud, payment or messaging providers, cyber attacks, natural disasters, epidemics, civil unrest or government action.
18. Suspension and Termination
- You may stop using the Services and delete your account at any time. Section 6 of our Privacy Policy explains what deletion does and how to ask for permanent erasure.
- We may suspend or close your account, with or without notice, if you break these Terms, if we are required to by law, or to protect users, Providers or the Services.
- Sections that by their nature should continue after termination (including Medical Information, Fees, Disclaimer, Limitation of Liability, Indemnity and Disputes) continue to apply.
19. Complaints and Disputes
- If you are unhappy, please contact us first at info@mymedikoz.com with the details. We aim to acknowledge complaints within 5 working days and respond within 30 days.
- If a dispute is not resolved within 30 days of your written complaint, you and we agree to try mediation in Kampala before starting court or arbitration proceedings, except where urgent relief is needed.
- If mediation does not resolve the dispute within 60 days, either party may refer it to arbitration in Kampala under the Arbitration and Conciliation Act, before a single arbitrator, in English. Either party may still seek urgent orders from a court.
- To the extent permitted by law, any claim must be brought within one (1) year after the facts giving rise to it became known, or it is waived.
- Data protection complaints may also be made to the Personal Data Protection Office at any time; nothing in this section limits that right.
20. Governing Law
These Terms are governed by the laws of the Republic of Uganda. Subject to the Complaints and Disputes section, the courts of Uganda have exclusive jurisdiction.
21. Changes to These Terms
We may update these Terms from time to time. If we make material changes we will notify you in the app, by email or SMS at least 14 days before they take effect, except where changes are required by law or for security. If you continue to use the Services after the changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Services.
22. Electronic Agreement and Notices
You agree that these Terms, your consents and our notices may be given and accepted electronically, and have the same effect as signed written documents, in line with the Electronic Transactions Act. We may send you notices by email, SMS, WhatsApp or in-app message to the contact details on your account. You may send notices to us at the address below.
23. General
- Entire agreement: These Terms and our Privacy Policy are the whole agreement between you and us about the Services.
- Severability: If any part of these Terms is found unlawful or unenforceable, it will be limited to the minimum extent needed and the rest will remain in effect.
- No waiver: If we do not enforce a right immediately, we can still enforce it later.
- Assignment: You may not transfer your rights under these Terms. We may transfer ours, for example as part of a reorganisation or sale of our business, provided your rights are not reduced.
- Language: These Terms are written in English. If translated, the English version applies.
24. Contact Us
